904.631.3106 | firstname.lastname@example.org | 2204 Riva Row #5102, The Woodlands, TX 77380
Professional communicator with more than 12 years of writing and editing experience
Mercy Corps, Portland, OR, and telecommute
MicroMentor Online Engagement Associate, July 2013 to December 2014
Supported online user experience and identified potential need for strategic intervention. Coordinated and supported monitoring and evaluation efforts. Gathered customer feedback and program data to drive feature design. Boosted engagement and established authority through online communication channels and training.
Upriver Solutions, Portland, OR
Community and Content Management Specialist, January 2013 to April 2013
Managed content for social media channels for multiple clients across varying industries, with careful attention to brand voice and campaign needs. Campaigns included blogging, newsletters, and social networks, developing the client’s story and growing client-customer relationships. Wrote for human readers, while also increasing content and brand awareness through good SEO practices. Tracked, reported, and evaluated metrics to help clients better understand and develop their online communities.
Software Quality Engineering, Orange Park, FL, and telecommute
Better Software Magazine Editor, January 2013 to June 2013 as contractor
Managed content production for bimonthly magazine from acquisition through publication, including collaboration with sales, marketing, and publishing teams. Edited content from initial development through final proofing and contributed content regularly. Built and nurtured relationships with expert authors.
Online Editor, July 2009 to December 2012
Managed content production for magazine, websites, and newsletters. Created articles, interviews, blog posts, podcasts, and videos. Updated website to Drupal CMS and increased content from weekly to daily.
Managing Editor of Multimedia, July 2007 to July 2009
Managed social media aspects of print and web publishing identity, as well as newsletters, columns, and feature articles. Created educational and informational videos, including interviewing industry experts.
Assistant Editor, October 2005 to July 2007
Edited feature articles for online and print. Researched industry news. Interviewed technology industry experts. Built industry newsletter from scratch, grew website subscriber base, and increased content.
Ponte Vedra Recorder and St. Johns Recorder, Ponte Vedra Beach, FL
Staff Writer, March 2003 to October 2005
Researched, wrote, and edited stories on deadline. Interviewed community leaders, artists, and more. Critiqued films and theatrical performances. Awards: First place in criticism and second place in outdoor writing in the Florida Press Association's 2004 Better Weekly Newspaper Contest; second place in criticism in the FPA's 2003 contest; third place for news story and honorable mention for best original writing in the Community Papers of Florida's 2003 Annual Awards for Excellence.
University of North Florida, College of Arts and Sciences, Jacksonville, FL
Bachelor of English Degree and Bachelor of History Degree, May 2002, 3.59 GPA
Proficient on Macintosh and Windows systems, including Microsoft Office, Adobe Creative Suite, Final Cut, Google Apps, and general Internet research, online databases, content management systems, and social networks. Also experienced with photography, video, and audio editing.